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1.5 Based on 4 reviews
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I have been a member of Pictage for almost a decade…fast forward to having this company totally drop us as photographers in the busy seasons…last xmas no ftp and this summer all my stuff is locked and I cannot access my events or my accounting or anything and they don't answer phones, I have clients needing to place orders and I am having to find a new company to trust while they are waiting….all my events this year are lost not to mention the... Read more

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  • From mobile
  • Aug 23, 2015
  • #687687

10 years at a customer & I've lost so much business because their lack of customer service & continually having extended down time... Yet they have still been charging the same monthly fee. They are paying late as well.... Nobody cares, and nobody resolves issues

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My son graduated from Full Sail University on August 7th and we were informed that pictures could be purchased from the pictage website. I received an email, clicked on the link, and viewed the pictures. The photographer did a wonderful job and took professional and candid shots. I immediately placed an order and paid the additional $15.95 for 2 day shipping. It has now been 8 days and no pictures. On top of that, 2 business days after they... Read more

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I tried to contact customer service immediately after ordering a 11x13 photo to add some instructions for the photo (to eliminate darkness around eyes) as no opportunity to do this was given during the ordering process. They no longer have customer service by phone even though they publish a number on everything. I filled out a help request on their site which said I would receive a case number, which I never received. After receiving the... Read more

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I am a photographer that uses Pictage - I was told to raise my prices after inquiring about some some crazy "expenses" Raising my prices won't benefit me much as they will still charge commission on the retail prices, and then I was told to upgrade my package to the PRO for a lower commission. That's a 70% increase in monthly fees for a 8%% reduction in commissions. I will say that my volume is not high enough to justify these expenses, and... Read more

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No Surprise !!! wow the more I look around the more horrendous reviews I see about this company- my experience with them is bad as well.. this is the review I posted in YElp! everyone should check yelp for reviews - hard to believe a company can gather soo many bad reviews as Pictage has. this is my review: This company very frequently experience technological break downs - you will not be able to print your pictures on the most important... Read more

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I had a client purchase a canvas. We never received the profit. I contacted Pictage, and was assured they were taking care of it. That was over 6 weeks ago. I've had to follow up with them numerous times. Each time I they have assured me that "it's a high priority" and "it's being taken care of". Three times they have promised the money would be in my account my a certain day. Still not there. No explanation of what happened, and what... Read more

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I ordered a memory book online, using the "design tool". The pictures delivered had several flaws. Body parts and whole people from the group were cut off. The representative told me that they could not redo the photos or offer a refund. He offered a 15% discount, for a $140 memory book that is virtually worthless. Shocked that Pictage would rather have upset customers and photographers, instead of replacing a few photos. I paid dearly... Read more

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I remain extremely frustrated with the service from Pictage. I ordered (and paid for) an album in November of 2012... hoping it would be on time for Christmas. It didn't show up on its estimated due date of 23 December, and, when I returned from my Christmas holiday, I contacted Pictage. They said that due to some production issues, it hadn't even been produced yet. They told me they would contact me when it was produced. Weeks... Read more

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I was given the site to view a friends wedding pictures about 10 months ago. I keep getting SPAM emails from the site trying to sell me their photos. The subject line of the latest email says Free Shipping + The Return of GReat Deals= Cyber madness. The title says __ & ___ engagment session photos. WHY WOULD I WANT TO PURCHASE THEIR PHOTOS? I have clicked unsubscribe so many times and get the " sorry hate to see you go" . To date,... Read more

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