Not to mention when I inquired about a refund they could not give me an detailed information as to if I would be able to recieve one and that it would take 5-7 business days to be refunded to my acct. I spent nearly $400 on a 12 page album for this!
They could not answer any of my questions in regards to me being mislead by their company and told me that there was nothing that they can do to rush this along as the binding company was on a 2 week vacation. In addition, they claimed they had no contact info for the company.
Bottom line: information is never consistent, communication is horrible, and apparently leaving their customers on hold for 23 minutes is the best way to solve a problem!
2cd158c
 Comments (4) |
| 1. Written by Not 4 me on March 10, 2011 Danny, I'm a pro, adnan ex-Pictage user. I had the WORST 2-year experience with your company, feel very ripped off of over $4500, and think your co's business is unethical. I feel as though Pictage stole jobs from me and spammed my Clients. The straw that broke the back was when Pictage stopped notifying me when Clients placeded orders! ??? Stealing, I think so. How was I to do basic follow-up to ensure my Clients-- MY Clients, not yours-- were happy with their order???? Good ridence Pictage. |
| 2. Written by Danny on January 27, 2010 ProPhotog69, You're right. Our online statements haven't been very clear in the past. We've been updating them in the last few years and they are better. However, a completely new interface is on the road map. As for shipping, we've made significant improvements in this area in the last year. Standard print orders go out in 2-4 business days and are shipped via US mail. If your request a rush order, prints will be printed and arrive to you in 3-4 business days with overnight shipping. This too should improve in the coming year. Hope this helps. Best, Danny Faccini VP, Operations 310-525-1600 |
| 3. Written by Danny on January 27, 2010 Ashley, I am the VP of Operations at Pictage. Please accept my sincere apologies for the poor communication and incorrect information. We have taken steps (and are continuing to do so) to make sure we have more information available to our customer support team to understand order status. After researching your problem, I see that you did receive your order prior to Christmas, but I know that our inability to answer your questions created some anxiety about that. Please feel free to contact me directly if you want to discuss this case, or need any assistance in the future. Best regards, Danny Faccini VP, Operations 310-525-1600 |
| 4. Written by ProPhotog69 on January 15, 2010 When I can escalate my complaints to accounting, I get negative feeback, it seems the person in charge always makes a hassle of giving me a refund. The account statements are non user friendly so I wonder if the accountants are creating it or bad developers, and even though they charge my credit card immediately its a hassle to get money back. Their account statements online are horrible I just cant say enough about that. Their shipping commitments SUCK, you pay for overnight and u get it weeks later. |
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